Thank you for choosing Tokyo Headspa. We understand that life can be unpredictable, and sometimes plans need to change. To ensure the smooth operation of our services and the consideration of our valued guests, we have implemented the following booking policy.

Deposit:

• A $100 deposit is required to secure your booking.

• The deposit is non-refundable, as it is for reserving time and staff exclusively for the booking.

• The deposit is non-transferable to another guest.

• A pencilled-in booking will be released in 2 hours if the deposit is not made.

Cancel or Reschedules:

• Please notify us at least 48 hours in advance for cancellations or reschedules.

• Only ONE reschedule is permitted per booking if requested more than 48 hours before the appointment.

• To reschedule, confirm a new booking time online at the time of rescheduling.

• If unable to find a suitable time, please contact us; the deposit will be held for a future booking, but not beyond 3 months. Please Note: We are often booked out for 6-8 weeks in advance, please contact our customer service team to secure your new booking.

• If an appointment is cancelled with less than 48 hours notice, 50% of the total treatment value (less any booking fees) will be deducted.

No-Show Policy:

• A "No-Show" is considered 15 minutes or more late without prior contact.

• Failure to show up without notice results in the full treatment cost being charged.

Contact Us:

• Anticipate being late? Contact us here or via email or Instagram.

• Our customer service team will try to accommodate, explaining the Booking Policy.

Medical Eligibility:

• It is not recommended to have a Japanese Headpsa experience if you are currently diagnosed with, recovering from, or undergoing treatment for certain medical conditions. Please see Professional Medical advice here.

Please keep the above cancellation policy in mind when booking.

 Guest Rights:

• Cancellation or Rescheduling: You have the right to cancel or reschedule your appointment before the scheduled time.

• Product Refunds: Faulty or damaged products can be refunded if returned within 7 days in their original condition. However, we do not offer refunds or exchanges for change-of-mind purchases.

Our Commitment:

• Appointment Changes by Tokyo Headspa: If we need to cancel your appointment for any reason, we will notify you promptly and offer an alternative appointment or a full refund of any booking fee paid.

Policy Fairness:

• Australian Consumer Law: Our policies align with Australian Consumer Law, aiming to be fair and reasonable. We reserve the right to modify or update these policies as needed.

Contact Us:

If you have any questions or concerns about our policies, please feel free to contact us.  We appreciate your understanding and look forward to providing you with a wonderful experience at Tokyo Headspa.